RETURNS

THIS IS HOW YOU RETURN A PRODUCT

A period of 14 days applies to all products, which starts on the day you receive the last product of your order. The return process must be initiated within this period. 

Your item may be returned if the item:

• is undamaged
• is unused
• within the period within 14 days of purchase

Your return will not be accepted in the following cases, among others:

• The item has user damage
• The original packaging is missing
• The defect is not covered by the warranty
• Gift cards cannot be returned

Note: retour shipping costs must be incurred by the shipper. 

Exceptions: If there is a sale on our website on days such as: Black Friday, Halloween, Christmas, New Year, etc., we cannot issue a refund or give a discount on all orders placed before and already shipped. By placing the order, you as a customer agree at that time with the price that is stated on the website at that time.

Always contact our customer service via support@valbwatches.com if you want to return your product.